Welcome to FilipinoMedStore, your trusted source for genuine medicines and wellness essentials across the Philippines. We know how important it is to deliver quickly, reliably, and in private. This Shipping Policy explains how your items are handled, packed, and shipped so everything goes smoothly every time.
1. Shipping Coverage
We deliver nationwide, including:
- Metro Manila and nearby provinces (Rizal, Cavite, Laguna, Bulacan)
- Luzon (Ilocos, Bicol, Central Luzon, CALABARZON)
- Visayas (Cebu, Iloilo, Bacolod, Tacloban)
- Mindanao (Davao, Cagayan de Oro, Zamboanga, General Santos)
- Island and remote areas served by our courier partners
2. Order Processing Time
Your order is checked, packed, and shipped within 24 to 48 hours (business days only) after payment is confirmed.
- Orders placed after 5 PM PHT, on weekends, or on public holidays are processed the next business day.
- Once your order has shipped, you'll receive a confirmation email with tracking details.
3. Estimated Delivery Time
Delivery time depends on your selected shipping method and location:
| Shipping Method | Delivery Time (Business Days) | Tracking Available |
|---|---|---|
| Standard Shipping (Metro Manila) | 2–4 days | Yes |
| Standard Shipping (Provincial) | 3–7 days | Yes |
| Express Shipping | 1–2 days | Yes |
Delivery times are estimates only. Weather, courier delays, or remote-area logistics may affect delivery.
4. Discreet Packaging
We take your privacy seriously. Every package is sent in plain, unbranded boxes that don't indicate the contents or FilipinoMedStore on the outside.
5. Shipping Fees
Shipping costs are displayed at checkout before payment confirmation.
- Free Standard Shipping on orders of ₱9,499 or more (nationwide)
- Orders below that pay a flat ₱1299 standard shipping fee
- Flat-rate Express Shipping for customers who want faster delivery
6. Tracking Your Order
Once your package is dispatched, you'll receive an email with your tracking number. You can check your order status anytime from your My Orders page or our Track Order page.
7. Delayed, Lost, or Damaged Shipments
If your package hasn't arrived within the estimated time frame:
- Check your tracking link for the latest status.
- Make sure the shipping address you provided is correct.
- Contact our Customer Support team for assistance.
If a package is confirmed lost, we'll reship your order at no cost or issue a refund in accordance with our Refund Policy.
8. Order Cancellations and Address Changes
Once an order has been processed, changes to the shipping address or cancellation may not be possible. Please review your order carefully before confirming payment. For urgent changes, contact us immediately at [email protected].
9. Customer Support
- Email: [email protected]
- Response Time: Within 24 hours on business days
- Business Hours: Monday–Saturday, 9 AM – 6 PM (PHT)
10. Important Notice
By placing an order through FilipinoMedStore, you agree to the terms of this Shipping Policy. We may update these terms at any time, effective as soon as they're posted on this page.