Returns & Refund Policy

At FilipinoMedStore, we care about our customers and strive to meet their needs by offering genuine products, safe payment options, and reliable customer service. This Returns & Refund Policy explains what to do — and when — if something goes wrong with your order.

1. Order Accuracy and Quality Guarantee

Every order is checked before it's shipped to ensure it's correct, in good condition, and safe. If you receive a wrong or damaged item, we'll gladly replace it or issue a refund.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

• Your package doesn't arrive by the estimated delivery date (accounting for courier delays)
• The item you received is incorrect, broken, or defective
• Your package was lost in transit, as confirmed by tracking or a courier investigation

We do not issue refunds if:

• The shipping address provided was incorrect or incomplete
• The package was returned or held due to a customer-side delivery restriction
• The customer simply changed their mind after the item was delivered

3. Lost or Delayed Orders

If your order hasn't arrived:

• Check your tracking link for the latest courier update.
• If there's no update after 10 business days from dispatch, email [email protected].
• Once confirmed lost, we'll resend your order free of charge or issue a full refund — your choice.

4. Damaged or Incorrect Items

Contact our team within 7 days of receiving your package if it arrives broken, defective, or not as ordered. Please include:

• A clear photo of the item and its packaging
• Your order number and a short description of the issue

Once verified, we'll either send a free replacement or refund your original payment method.

5. Returns

Because medicines and supplements work differently, we can't accept opened or used items. Sealed, unopened items may be returned within 14 days of delivery, provided they're still in original condition.

To request a return:

• Email us at [email protected]
• Include your order number and reason for return
• Wait for our team to provide a Return Authorisation and instructions

Please note:

• Customers are responsible for return shipping costs unless the return is due to our error.
• Refunds are issued only after we receive and inspect the returned product.

6. Refund Processing Time

Once approved, refunds are processed within 5–7 business days and returned via the original payment method. Depending on your bank or payment provider, funds may take an additional 3–5 business days to appear.

7. Cancellations

You can request to cancel your order up to 12 hours after placing it, as long as it hasn't been processed or shipped yet. Once shipped, cancellations aren't possible until you receive and inspect the item.

8. How to Request a Refund or Reshipment

To submit a refund or reshipment request, please email:

9. Policy Updates

FilipinoMedStore reserves the right to update or modify this policy at any time without prior notice. Any changes take effect immediately upon posting to this page.